Frequently Asked Questions
Orders & checkout
What currency are your prices in?
US customers shop in US dollars (USD). Your final order total, including any applicable taxes and shipping charges, is shown during checkout.
What payment methods can I use?
Available payment methods are displayed at checkout. Please use the checkout on our website rather than sending payment information by email.
Can I change or cancel my order?
Email us as soon as possible at luci.kevin2005@gmail.com with your order number. We’ll review the request, but changes or cancellations cannot be guaranteed once processing begins.
Shipping & delivery
Do you ship to the United States?
Yes. United States shipping is configured in our store. Shipping options and any charges for your address are confirmed at checkout.
How long does shipping take?
Delivery estimates depend on your order, destination, and carrier. See our Shipping Policy for current estimates. Any dates are estimates, not guaranteed delivery dates.
How do I track my order?
When tracking information becomes available, it will be shared through your order notifications. If you need help locating an update, email our team with your order number.
Why might items arrive separately?
Some items may be fulfilled separately. If your order ships in more than one package, tracking updates may arrive at different times.
Returns & product questions
What is your return window?
Our posted Refund Policy provides a 30-day window from receipt to request an eligible return. Conditions and exclusions apply, so review the policy before returning an item.
Where do I send a return?
Contact us before shipping anything back. Return instructions and the applicable return destination are provided after your request is reviewed. Do not send a return to the business contact address without instructions.
What if my item arrives damaged or incorrect?
Contact luci.kevin2005@gmail.com promptly with your order number, a description of the issue, and photos if available, so we can review the situation.
How do I choose a size?
Check the size or measurements shown on the relevant product page. Sizing can vary by product. If something is unclear, contact us before ordering.
Where are your products shipped from?
Fulfillment locations can vary by item and supplier. We don't represent every order as shipping domestically from the US.
How can I reach support?
Use our Contact Us page or email luci.kevin2005@gmail.com. Include your order number for order-related questions.
Looking for more? See Shipping & Returns, Order Help, and Payment & Security.